Responsible Gambling

GENERAL

Online casino gaming should always be approached as a form of entertainment. However, it’s important to recognize that some individuals may find it challenging to control their gambling habits. Gambling should never be seen as a way to earn money or solve financial problems. It is crucial to monitor the time and money spent on casino activities regularly.

If you find that your gambling spending exceeds your financial capacity or begins to negatively impact your daily life, we strongly encourage you to take proactive steps. These could include setting Personal Limits on your gaming activity, opting for Self-Exclusion, or seeking assistance from reputable independent organizations specializing in gambling support.

To promote responsible gambling, we provide a Personal Limits feature. Players can set restrictions on deposits, losses, wagers, and overall spending, either per game or for their account as a whole. This tool can be activated by reaching out to our support team via live chat or email.

Personal limits can be adjusted at any time. Decreasing a limit takes effect immediately, while increasing a limit requires email confirmation and will only be implemented after the current limit expires, preventing impulsive decisions. For further guidance or to activate this feature, please contact our support team.

  • Deposit Limit: Restricts your daily, weekly, or monthly deposits.
  • Loss Limit: Caps your losses in the casino over a day, week, or month, calculated from the initial deposit rather than winnings. For example, if you deposit €50, set a Loss Limit of €10, and win €1,000, losses are still calculated based on the initial €50.
  • Wager Limit: Sets a cap on the amount wagered over a day, week, or month.
  • Cooling-Off Limit: Establishes a fixed period during which you cannot deposit or receive promotional offers, although withdrawals of remaining funds are allowed. This limit is effective immediately and your account is automatically reactivated once it expires.
  • Self-Exclusion Limit: Enforces a temporary suspension of your Player Account for a set period. During this time, you cannot participate in promotional offers, nor can you deposit or withdraw funds. The account is automatically reactivated after the limit expires.

Session Limit: Limits the time spent gambling, with immediate effect. Reaching this limit automatically logs you out of your account, with options to set the duration from 6 to 1,000,000 minutes.

Players can request self-exclusion from the Casino by notifying the support team of their decision to suspend gambling for a specific or indefinite period. During this time, your account access will be restricted, and you will not receive promotional communications. If you have a remaining account balance while self-excluded, contact our support team to initiate a withdrawal. The withdrawal process remains subject to the casino’s standard verification requirements and withdrawal limits. Self-exclusion does not exempt players from these necessary procedures. Any remaining funds will be disbursed in accordance with the Casino’s policies.

For consultation and support, you may reach out to any of the following organizations:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

The Casino strictly allows only players aged 18 or older to register and participate in games. We implement measures to verify age and deny access to anyone below the legal threshold. To assist parents in preventing minors from accessing online gaming sites, we recommend using specialized software, such as:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny